WELCOME TO THE
CIEL INTEGRATED
REPORT 2020

AT A GLANCE

CHAIRMAN'S STATEMENT

chairman's thumbnail

GROUP CHIEF EXECUTIVE'S INTERVIEW

CIEL’s

Response to COVID-19 Crisis

The health, safety and security of people has been the number one priority since the beginning of the pandemic. Driven by one of our core values, People At Heart, we have been striving to keep our people and the surrounding communities safe.

This pandemic also caused unprecedented challenges in terms of operations, supply chainmanagement, cash flow management and in many other areas. Our teams have been fully mobilised to ensure business continuity and customer service despite very challenging conditions.

We would like to take this opportunity to thank all our employees, customers, shareholders and partners for their commitment, flexibility and trust in our capacity to overcome these challenges together.

Our Actions and Measures to Mitigate COVID-19 Impact, Support the Community and Adapt to the ‘New Normal’

ACCELERATING OUR SUSTAINABILITY EFFORTS

Our Commitments

ActiveClimate Response Championinclusiveeconomicgrowth Foster AVibrantworkforce Increase the proportion of long-term community actions to 40% by 2025, and to 60% by 2030 Facilitate industry job awareness to a number of people equivalent to 1/3 rd of our workforce per year by 2030 CommunityEmpowerment Create an Impact/Venture Capital fund to support local businesses, startups and entrepreneurs by 2022. Source/buy at least 25% of food & beverages from local producers by 2030 LocalEconomy Proactively develop products/ services/experiences that are inclusive (by 2024) and responsible (by 2025) Responsible& InnovativeOffering Zero single-use plastics by 2022, half waste to landfill by 2030 All value chains assessed by 2025 & acted on by 2030Industry leading water efficiency by 2030 Value Chains 50% by 2030 (tCO 2 /$M of revenue) Decrease our Scope 1 & 2 carbon intensity by Zero coal as boiler fuel by 2030 Energy Replant 100,000 endemic trees in Mauritius by 2030 Reforest and/or Afforest 1,000 hectares of land by 2030 Conservation& Regeneration Enablement score at or abovehigh performing norm by 2025,50% of new staff appointments from within the group by 2030 Learning &Development 35 % 30 % women at management level by 2025 at directorship level by 2030 Zero grievances on harassment, discrimination, corruption, bribery & fraud by 2030 Diversity& Ethics “Top employer brand” by 2025 (measured by engagement score) zero lost time injuries by 2030 Work Environment

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